Terms & Conditions

Welcome to CuppasCards SA, operated by Mitchy Moo (Pty) Ltd (Registration Number: 2025/318120/07). These Terms and Conditions govern your use of our website and the purchase of goods and services, including sealed products, single cards, card cleaning, and middleman grading submissions. By using our website, you agree to be bound by these terms.

All prices listed on the website are strictly in South African Rands (ZAR). We do not accept payments or process quotes in foreign currencies. All payments are made by EFT (Electronic Funds Transfer) to our business bank account, using your order number as the payment reference. Shop orders reserve their items for 48 hours and are cancelled if payment has not been received by then. Goods and services will only be fulfilled once payment has cleared in full.

Grading submissions are priced per card on a fully loaded basis: the per-card fee includes the grading fee, outbound and return international airfreight between South Africa and the UK, fuel surcharges, and prep materials (pre-grade wipe down and semi-rigid sleeving). DHL round-trip insurance (section 5.1) and estimated customs and VAT (section 6) are shown as separate lines at checkout. Domestic return delivery within South Africa is not included and is billed separately once your cards return to South Africa (section 4.2).

When utilizing our middleman grading services to our third-party grading partner, PCG Grading (located in the UK), CuppasCards SA acts strictly as a facilitator for shipping and logistics.

• Turnaround Times: All grading timeframes listed (e.g., 30 days) refer strictly to business days while the cards are physically at the grader's facility in the UK.
• Transit Times: You must add an estimated 5 business days for the outbound international freight to the grader's facility in the UK, and an additional 5 business days for the return freight (UK to South Africa), in addition to local domestic transit times.
• Pooled Batch Logistics: To ensure the most economical international freight rates for our clients, we operate a bulk/pooled submission model. Client cards are held securely at our intake facility until our minimum batch threshold is met. Please note that active tracking and estimated turnaround times strictly commence only once the consolidated batch has been dispatched from our South African facility, not on the date of your individual payment or drop-off.
• We do not guarantee specific grades, nor do we guarantee exact return dates, as customs clearance and grading volumes are beyond our direct control.

• Import Assessments: International return shipments from the UK are subject to South African customs clearance.
• Client Responsibility: Estimates typically include a ~20% customs duty assessment and 15% VAT levied on the declared grading and service values upon re-entry. These baseline estimates are built into the submission flow, but any exceptional levies imposed by SARS Customs remain the sole liability of the client.