Privacy Policy

Last Updated: 06/10/2026

1. Introduction

CuppasCards SA is committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

We collect personal information necessary to fulfill your orders and provide services. This includes your name, delivery address, email address, and phone number. Payments are made by EFT from your own bank: we only see the amount, your payment reference and the name on the deposit, and never your banking login details.

3. How We Use Your Information

Your data is used strictly to process orders, communicate regarding submissions and returns, and comply with legal obligations.

4. Third-Party Sharing

We only share your information with trusted third parties required to operate our business, such as courier companies (for deliveries and international shipments) and DHL (specifically for round-trip transit insurance processing). We do not sell your personal data.

5. Your Rights

Under POPIA, you have the right to request access to the personal information we hold about you, request corrections, or request deletion of your data. Contact us at mitchell@cuppascards.com to exercise these rights.

Before You Ship

Submission Best Practices

Do

  • Include your order number: Always place a note with your order number inside your parcel.

  • Use fresh protection: Place cards into clear, loose-fit penny sleeves and clean semi-rigid card savers.

  • Maintain your sequence: Pack your cards in the exact order they appear on your digital submission queue.

  • Check your details: Ensure your return shipping address is perfectly up to date on your account dashboard.

Don't

  • Use Sellotape: Never use sticky tape to seal the tops of semi-rigid card savers.

  • Use untracked shipping: Avoid the standard post office. Always use secure, tracked local options like Pudo or The Courier Guy.

  • Use tight or coloured sleeves: Do not use tight-fit inner sleeves, ETB sleeves, or sleeves with coloured backs. Clear is required.

  • Use rubber bands: Do not wrap your submission tightly in elastic bands, as this can permanently dent card edges.